Thank you for chiming in the thread, ScottGerard. I'll be sharing details about the system requirements that you need to operate QuickBooks Desktop smoothly.

For an optimal QuickBooks experience, it is essential to be aware of the operating system, hardware, software, and additional prerequisites that can enhance your usage.

• A minimum of Mac OS X v10.15 (Catalina) is needed to install.
• CD/DVD drive or internet connection to download the product.
• Product registration is required.
• Intel processor, Core 2 Duo or higher.
• Multi-user Server: Intel Core 2 Duo or higher processor to run a server.
• 2 GB RAM (4 GB RAM recommended).
• 250 MB of available storage.
• Macintosh-compatible printer if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs.
• Use Intuit Checks if you plan to print checks.

If you meet the said requirements and still have the same result, I suggest getting in touch with our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

1. In your QBDT company file, go to the Help menu.
2. Select QuickBooks Desktop Help.
   
3. Click Contact Us. 
4. Enter a brief description of your concern and select Let's Talk.
5. Choose a way to connect.

You can check out this article for more troubleshooting steps: How to fix "Error: QuickBooks is unable to send your email to Outlook.

I'll be right here if you have questions about QuickBooks. Just add any details below, and I'll get back to you as soon as possible.