Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
MichelleBh
Moderator

Reply to message

I'll help you resolve this receipt forwarding concern, Dal.

 

We don't have a way to know which client the emails belong to immediately. But you can check each of those emails to figure this out. 

 

Don't worry, I know how to fix this going forward. Let's change the email address that your QuickBooks Online uses to send receipts. 

 

Go as follows: 

 

  1. Go to the Banking tab and select Receipts
  2. Select Forward from email.
  3. Hit Update, then enter your email address and click Confirm Change.
  4. Follow the on-screen instructions. 

 

Once done, re-send the receipts, and the data will go to that customized email. 

 

In addition, if you want to give users permission to forward receipts, you can check this article for complete steps: Email receipts and bills to QuickBooks Online.

 

I've included this guide that contains steps to review, edit, and match those uploaded or sent images of receipts and bills to avoid duplicate transactions: Capture and categorize expense receipts and bills in QuickBooks Online.

 

Get back to me if you have further questions about receipt forwarding. I'd be happy to help you. Enjoy the rest of the day!

Need to get in touch?

Contact us