Hello there, @jarosplumbing. Know that we only wish you to experience the best kind of service while using the program.
I understand that some of the new updates have affected your ways of business in QuickBooks Online (QBO). One of these is limited characters that can be added in the description field and sending invoices via the QBO app.
As I have checked and replicated here on my end, the option to add a long description in the invoice is still possible. However, it only limits to four thousand (4000) characters.
For detailed information, kindly visit: Character limitations for fields in QuickBooks.
Also, there might have been some app or data issue on your end that has resulted in the unexpected behavior you are experiencing. To ensure that you'll get to add a long description and send invoices using the QBO application, I recommend performing some troubleshooting steps to sort out the issue.
Let me guide you on the quick steps to fix most app-related issues:
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
a. Open your device Settings.
b. Select Apps (varies by device).
c. Choose QuickBooks app from the list, then select Storage.
d. Select clear data.
- Turn off and restart your device.
- Uninstall and reinstall the app.
For detailed steps, kindly visit: Fix common errors in the QuickBooks Online mobile app for Android.
Additionally, I'll also share this link where you can browse for articles which can guide you with managing your QBO account: QuickBooks Online Help Articles.
I'm looking forward to having this sorted out. The Community team always has your back. Have a good one.
