Hi there, @LadyRoxann. I can see the urgency of this matter. I appreciate you sharing detailed information about your concern with the email template of the invoice in QuickBooks Online (QBO). I'm to provide insights about this.
To prevent the greeting statement from showing when you send a customer invoice, you can uncheck the Use greeting box. Then, input a default message in the Message to Customer field. Please know that the changes will be applied to all sales form templates. Here's how:
- Select the Gear icon and choose Custom form styles.
- Then, click the Emails tab.
- From there, scroll down to the Standard email section.
- Uncheck the Use greeting box under the Subject field.
- Input the email message in the Message to Customer box.
- When done, click Done.
Next, create an invoice and ensure to select the correct template. To do so, just select the More button and choose from there.
For reference, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
The program also allows you to email or print multiple sales forms in QBO.
I'm just around the corner to assist if you have other questions about managing your invoices. Have a good one and keep safe.
