Hello there, @DSAcct. I can help you permit your user to access Collections Center in QuickBooks Desktop.
We can assign that user the External Accountant role to be able to access Collections Center as Full Access users aren't allowed to do so. I'd be glad to walk you through the process:
- Go to the Company menu then select Users.
- Select Set up Users and Roles.
- Find the user then hit on Edit.
- In the Available Roles section, select External Accountant.
- When done, click OK.
You may refer to this article for more guidance in managing user roles: Create and manage users and roles in QuickBooks Desktop Enterprise.
I'm also including this helpful reference in adding, editing, and troubleshooting QuickBooks Desktop Pro and Premier User login and restrictions: QuickBooks Desktop Users and Restrictions.
I'll be here if you need further assistance managing your users' permissions in QuickBooks Desktop. It's my priority to ensure you'll get the help you need in performing QuickBooks-related tasks. Keep safe and have a good one.
