Hi @rick213,
I want to ensure you can use your iPad to work with your QuickBooks tasks.
Just to clarify, have you already performed the troubleshooting steps shared by my colleague Ethel_A above? If you haven't yet, I suggest doing it so.
If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.
To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account using your computer.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
Just in case you want to learn what features are supported on QuickBooks mobile app, you can check out this article for more information: Compare mobile app features.
Come back to this post if you have other concerns or follow-up questions about this. I'll be right here to provide further assistance.
