Nothing they tell you to do will work. They don't understand the question or just don't know how the AR reports looks or works. My AR report is a nightmare with debits and credits that should be able to wash each other out and there is no way to get rid of them. The "experts" think it has to do with a customer credit etc and don't listen to the problem. I have a journal entry and a deposit that have been on my report since 2021...no way to get it off and the net is zero. In the customer center it is fine...nothing due however it will forever be on the AR report. I have a whole page of this crap.