I can understand how frustrating and disappointing it must be for you to experience these ongoing issues with QuickBooks for such a long period of time, @actjaney. 

I understand how disheartening when a product or service doesn't meet your expectations, especially when there isn't response to customer feedback. 

Given the situation, it's beneficial to follow up by resubmitting your feedback to our product developers. QuickBooks continually strives to enhance its offerings by finding innovative ways to cater to our customers' requirements. Additionally, the prioritization of feature updates is influenced by the level of demand from our users.

If you're seeking further guidance on managing QuickBooks Desktop, we encourage you to explore our Help articles page, which offers a comprehensive collection of relevant topics and discussions. 

I want to assure you that I'm here to assist you with any other concerns or questions you may have regarding QuickBooks. Feel free to reach out to me, and I'll do my best to provide the support you need.