I appreciate you for trying some steps to resolve the issue, skeil909. 

If you're still experiencing the same issue, I suggest contacting our Customer Care Team. This way, one of the agents can pull up your account securely and helo check the cause of the issue. You can follow the steps I provided above on how to reach them. 

Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.    

You can check our Help articles page to learn some tips and tricks in managing your QBDT account. From there, you can read great articles that can guide you through the steps by steps process.  

Please let me know if you need further assistance fixing the problem. The Community and I will be here to help you.