I finally sent my file to QB because they insisted it was a problem with my file. They sent it back to me "Fixed" when actually they found no problems with my file. I kept having the same problem of my program crashing when trying to pay statements. I went through all the steps with their support AGAIN last week and they came to the conclusion that something was wrong with my file. I sent them my file again. Two days later they finally admitted that there is an inherent problem with QB desktop 2021-2023 that they have not fixed. There was nothing wrong with my file. They suggested that I try not to sort my bills by reference number until they can fix the issue, UGH! Paying bills now takes several hours.