Thank you for reaching out here in the Community, @Temesia. I'll make sure to help you connect your bank to QuickBooks Online (QBO).
I'd appreciate additional information about this issue. I want to ask if you get an error message when you connect to the bank, so I can provide a resolution that fits your situation.
In the meantime, you can perform basic browser troubleshooting to improve and speed up your browser. You may be unable to connect to Westpac banking due to the number of cookies and caches.
Here's how:
- Restart your browser.
- You may run your payroll in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. Nevertheless, you can use another supported browser.
Your transactions will automatically download once you connect your bank account to QBO. All you have to do is approve the way QuickBooks categorizes them. You may visit this page to learn more: Categorise and match online bank transactions in QuickBooks Online.
Let me know if you have further clarification or additional information about your bank connectivity or how to manage your bank transactions. I'll be around. I hope you have a beautiful day!
