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Replying to:
LeizylM
QuickBooks Team

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I see you've been through a lot of trying to get things how they should be, skeil909. I'm here to provide additional steps to resolve the freezing issue.

 

We can use the QuickBooks Refresher Tool to perform a mini repair on your QuickBooks Desktop.

 

Here's how:

 

  1. Close all QuickBooks Desktop versions.
  2. Download the QuickBooks Refresher Tools.
  3. Save the file on your desktop.
  4. Run the QBRefresher Tool.
  5. Re-open QuickBooks Desktop.

 

If you still experience the issue, let's proceed to the next solution. Please follow the steps below:

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to the local Desktop.
  3. Close any programs and run the QBInstall Tool.
  4. Restart your computer after running the tool to ensure the components are properly updated.

 

After that try opening the QBDT to double check. If the same thing happens, please check out this article for more troubleshooting steps: What to do if you can't open QuickBooks Desktop.

 

If the issue persists, I recommend contacting QuickBooks Customer Support. This way, they can access your account in a secure environment and help with freezing issues.

 

Here's how you can reach them:

  

  1. Open QuickBooks Desktop. 
  2. Click the Help tab at the top menu bar.
  3. Press QuickBooks Desktop Help or press the F1 key.
  4. Tap Contact Us. 

 

Please let me know if you encounter any other issues by leaving a comment in this thread. I'm always ready to assist. Take care and have a good one!

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