I know this hasn't been an easy process for you, gramos, and SINCITYOVERLAND.
I've checked our system and found out that Green Dot Bank is currently experiencing an outage that's impacting all QuickBooks Checking account merchants. All communication between Intuit and Green Dot is currently down.
I recommend contacting our Payments Support Team to ensure you'll be added as one of the affected users. Rest assured that our engineering team is already working with Green Dot to re-establish services, and you'll be notified once this is resolved.
Here's how:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- Choose Chat with us or Have us call you.
To ensure that you'll be assisted on time, please see our support hours.
Additionally, I've added these articles that'll help you learn more about managing and utilizing the QuickBooks Checking feature:
For your payroll issue SINCITYOVERLAND, I suggest adding more details. This way, we'll be able to resolve this.
I appreciate your understanding on this matter. Please know that we're doing our best to resolve this issue so you can perform all the tasks in your QuickBooks Checking account. Keep safe always!
