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Replying to:
AbegailS_
QuickBooks Team

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We want to get the best help for you, @AAutoIt. It looks like you've already exhausted all the troubleshooting to get this fixed.

 

Since your books continue to crash after troubleshooting with the Verify/Rebuild utilities and QuickBooks Tool Hub, you'll want to get in touch with our Customer Care team directly. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while using QuickBooks:

  1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Don't hesitate to post again if you have other concerns. Or leave a comment below if you have updates about QuickBooks not working or crashing.

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