I have the opposite problem and this solution does not work!!! I need to use journal entries and include items that DO NEED TO BE BILLED. Even though these items are included in unbilled reports, they don't actually show up when creating customer invoices in order to add these "unbilled" expenses to invoices!

Intuits number 1 mistake and what will eventually be their loss against the competition is the fact that it's focus is as a computer software and not as an accounting software- every support staff at Quickbooks knows how to work the software, but not how software actions will affect accounting.

In the 3 years I've been using QB, I've always planned to switch away from them because they never improve their actual accounting flaws, all they do is update software with tiny features that may save time, but don't resolve problems! Like many customers, they only reason I'm still using Quickbooks is because of the nightmare it is too make the switch, but find me a company that does everything QB does but better, and I'd pay double!