Thanks for the prompt response, Healthyway.
 

I would love to help and provide you with helpful insights regarding the connection request encountered by your client. In order to do so, could you kindly provide the entire screenshot of the page? This will ensure that I give you the most accurate and relevant details tailored specifically to your setup.

Take note that the supported image types are JPG, JPEG, GIF, and PNG. Additionally, the maximum size you can attach is 9 MB.

 Any additional information will be greatly appreciated. I'll keep an eye out for your response and look forward to assisting you further.