@LieraMarie_A @Nicole_N @Kurt_M 

Thank you for your response, but I must express my deep frustration and concern regarding the prolonged unavailability of QuickBooks Online. It has now been over a week since the platform went down on June 1st, and the impact on my business operations has been severe.

I find it deeply disappointing that despite multiple attempts to seek updates and resolution, I have not received a single phone call or email with meaningful updates regarding the progress of the investigation. Moreover, the lack of clear communication from your representatives, both on the phone, email, and in the community forum, has only added to the frustration and uncertainty surrounding this issue. The assurances given have provided little comfort without any concrete information or a realistic timeline for a resolution.

I want to emphasize that I rely on QuickBooks Online for critical accounting tasks, and the continued unavailability of the platform is causing significant disruption and financial losses for my business. This situation is unacceptable, and it is imperative that you take immediate action to address this issue and provide the necessary support to restore normal functionality.

I urgently request a comprehensive update on the progress of the investigation and a realistic timeline for when QuickBooks Online will be fully functional again. I expect regular and transparent communication, including specific details about the steps being taken to resolve the issue. Mere assurances without any tangible progress are no longer sufficient.

As a long-standing customer, I have always valued the services provided by QuickBooks Online, but the lack of timely and effective support during this critical period is straining our relationship. I implore you to escalate this matter to the highest level within your organization and allocate all necessary resources to expedite the resolution of this issue.

I look forward to a prompt response with meaningful updates, a clear plan of action, and a commitment to restoring the functionality of QuickBooks Online as soon as possible.