Hello, Doc1954.
When contacting support, I would also like them to address my issues timely, especially when it's about my account billing. So, I'll turn this around and ensure you're getting the help you need for the billing issue.
There may be a high volume of calls or a connection issue when you trying to reach us. However, I'd like to address the billing issue in the Community space and fix it.
What issues did you encounter regarding your account billing? Are you trying to update your billing information for your subscription? If so, did you see any error messages? More details would help, so I can lay down the steps to fix the issue.
We can also look at this article for the steps and details on how to manage billing and some steps to fix any issues: Manage billing, payment, and subscription info in QuickBooks Online.
Although, if you prefer to speak with a live person, we can give it another go by using the chat option since the phone channel didn't work. I'll share the steps below to connect with a chat agent:
- In QuickBooks Online, click the Help icon, then go to the Search tab on the popup panel.
- Click the Contact Us button.
- Enter "billing issues" in the text box, then hit Continue.
- Select the Chat with us option.
If you need more details about the contact information and support hours, let's check out this article: QuickBooks Online Support.
I'll also include this article if you need to run some reports to check your current financials in the future: Run reports in QuickBooks Online.
We're all ears if you have questions about your account. You can also add any other concerns you might have about your entries, reports, and lists. We're here to help.
