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Thanks for getting back with the Community, CAVSC. I appreciate your detailed information.
Since you're still encountering issues opening the company file in multi-user mode after performing our recommended troubleshooting, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
Please feel welcome to send a reply if there's any questions. Have a wonderful day!