I got you, @CAVSC. Let's figure out what's going on and find a resolution while trying to update your company in QuickBooks Desktop.
You can run the Verify/Rebuild tool. Verify will catch any damaged data. Rebuild will attempt to fix the damaged data detected. It also permits your QuickBooks software to restore the data inside the company file.
Let's ensure creating a backup copy of your company file before doing the Verify and Rebuild process. If changes occur, having a backup copy allows you to restore it to undo the changes.
Follow the steps below on how to verify data:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when you see the message.
- If Verify finds an issue with your data, press the Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Next, here's how to rebuild data:
- On the top menu, click File.
- Choose Utilities.
- Select Rebuild Data.
- Click OK if you receive a prompt to back up your company file.
- Press OK when you get the message "Rebuild has completed and proceed to the next step.
- Then, run Verify Data to make sure there's no error.
If the process above has zero results, I urge you to call our support team. Follow the steps in this link: Contact QuickBooks Desktop support.
You can also scan this page for other insights on importing and exporting limitations in QuickBooks Desktop: Export, import, and edit IIF files.
There you go, @CAVSC. Kindly inform me how it goes after trying the possible keys above. Thank you for visiting us.
