I'm sorry you've had to deal with this, gerdgoebel.
I appreciate you for performing the troubleshooting steps in resolving the issue. It's our priority to ensure that all concerns are being addressed right away.
Since the issue persists, I suggest contacting our Customer Care Team. They have tools that can check your accounts and determine the root cause of this issue.
Here's how to reach them:
- Open QuickBooks Desktop.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us at the bottom.
- Enter a brief description of your issue, then select Let's Talk.
- Choose a way to connect.
You can use the following resources for managing your bank transactions moving forward:
Don't hesitate to visit me here if you have other concerns aside from importing your bank and credit card transactions. I'm always here to help. Have a great day!
