This is unusual, gerdgoebel. I appreciate you for attaching a screenshot.
There can be various reasons behind Web Connect issues, including incomplete bank files or incompatible formats. Also, changes made by your bank can contribute to these problems. I'm here to help you resolve this.
Beforehand, create a backup of your company file to restore it if any changes occur. Then, make sure you're using a supported version of QuickBooks. If you use Advanced Mode in bank feeds, you may need to sign in to your Intuit Account or switch modes.
To begin, let's ensure you downloaded your Web Connect file directly from your bank, not from inside QuickBooks. Here's how to re-download and re-import your file:
- Sign in to your bank's website
- Find and download the Web Connect file.
- Open QuickBooks and your company file.
- Then, import the .qbo file.
If the issue persists, review notifications from your bank. They may notify you of changes or the need to confirm your identity. To address this, I recommend signing in to your bank's website. Then, check your messages, and follow any instructions to fix this.
In case you don't see a message, I suggest following Step 3 in this article: Fix Web Connect Import Errors.
Additionally, I've added these articles that you can utilize to help manage your bank transactions in QuickBooks Desktop:
Please don't hesitate to comment below if you have other questions about importing your bank and credit card transactions. I'll be around to help. Keep safe!
