I can share some information about missing products and services in QuickBooks Online (QBO), LRhoades.
As per checking, we have a recent incident involving missing products and services in QBO. Our engineers have successfully identified the root cause of this problem and have marked it as resolved.
Let's rule out a possible browser cache issue to isolate this. I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once logged in, try to check the product and services. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
Additionally, I've included these articles that'll help you manage your products and services in QuickBooks Online.
Please come back and keep us posted on your progress in adding your items. I'm determined to get this resolved. Take care.
