Thanks for getting in touch with us today, @MMovers,
I appreciate the in-depth information you shared to help us understand the issue better.
There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:
- QuickBooks is not updated.
- Computer does not meet the minimum system requirements.
- Damaged or missing QBWUSER.INI file.
- Corrupted hard drive.
- Damaged program files or QuickBooks Desktop installation.
- Damaged Windows operating system
To get past this hurdle, let's use the QuickBooks Diagnostic Tool to automatically identify and fix .NET Framework, MSXML and C++
issues. Here's how:
- Download the QuickBooks Install DiagnosticTool.
- Save the file to your local Desktop.
- Close any open programs and run the QBInstall Tool.
- Reboot the computer after running the tool to ensure the components are properly updated.
Once done, try opening QuickBooks again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding
Please let me know how this goes, @MMovers. I'll be happy to lend you a helping hand whenever you needed me. Have a great day!
