This is ridiculous... I'll ask the same question everybody else is asking, hoping Intuit understands that the replies are not helping.

• I made a payment with credit card
• The payment got refunded
• How do I categorize the refund so that it zero's out the initial payment?

I bolded "categorize" because this is what I want to do. It is sitting on the transactions to be categorized and I just want to categorize it. 

I don't want to click new and create something that is irrelevant. 

Can anyone help?