And, I have spent hours with support agents, created tickets, etc and to no avail.  I was waiting to see if anyone else was having an issue and to post something regarding this because the agents pretty much blamed the issues on my system.  WHICH IS NOT THE CASE.  I am not a computer idiot, so then there is that, because they cannot just blame this on me when I have troubleshooted every thing I can and waiting for a fix.  This has been happening since I downloaded the program, back when it came out.  Do you have any updated info on this?  Thank you.