My latest problem with "New Experience" - TBH I'm not even sure it's new experience. The tech I just spoke with said it's just rolled out with some customers. The other one said "old experience" is totally retired. No one seems to know what's going on but there have been some crazy changes on how my account in functioning and I've gotten everything from, we haven't changed anything since 2017 to yes we've re-done everything, you're welcome and your stuck with it.

Anyway, I have now discovered that QB will not automatically collect tax for the local towns and cities that it used to with absolutely no problem. I can go to an old invoice that has already been paid and "show the math" and it shows that it's collecting for the wrong city NOW. But, back when the invoice was created and processed it collected for the right city. It shows up for the right city in the sales tax report showing I paid my taxes to the correct city via QB. Now, if I create a new test customer with that same address it says it can't validate the address and just collects for the wrong city. I've been told I need to use Chrome and refresh and there's no explanation. FYI, It doesn't work in Chrome either. I'm so frustrated. I can't get anything done. Used to, I could fly through quotes and invoices and now I'm constantly running into bugs and problems little simple stupid things that take over an hour of time talking to tech support and they don't have an answer. I'm so behind. I don't have time for this. I just want the system I had 2 months ago that actually worked before everything changed.