I have encountered the same issue! I used to click "once" to add product or service. Then I begin typing. Then it went to click "twice" to begin typing. It has flopped back and forth at least a couple of times. Currently it is back to the click "twice" as of 05/16/2023. It is so aggravating!!!!!!!!!! I thought I was not clicking correctly, but NO. Then I find this article with others experiencing the same issue! And the QuickBooks response it "that would be ideal". Come on QuickBooks! I know I am not a big spender here. However, I have paid for this service for over five years now! I guess this comment will also fall on deaf ears too! Other features all the sudden are different when I log in one time compared to the next! Oh well! I guess I will use the link to submit a request! Thanks!!!!