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Facing this similar behavior isn't what I want you to experience, Linda.
I want to share an accurate solution to your concern. I've read the original post and other replies in this thread, and it seems you're experiencing a problem when sending an email to Outlook. Is this correct? Did you also get this error message "QuickBooks is unable to send your email to Outlook"?
If yes, I recommend reviewing the admin privileges. Before doing so, make sure your QuickBooks Desktop software is in its latest release. Afterward, make sure you uncheck the Run this program as Administrator option. Here's how:
- Open the Windows Start menu.
- Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
- In the folder, right-click the QuickBooks.exe file and select Properties.
- Select the Compatibility tab.
- Select to uncheck the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
- Select Apply and then OK.
Your email service should also be set up properly in QuickBooks Desktop. I recommend reviewing the set up too. Go to the QuickBooks Edit menu and select Preferences. Once done, Send Forms and choose Outlook.
Additionally, I've gathered two links for the complete steps and information, depending on your scenario.
- Connect your email to QuickBooks Desktop.
- How to fix Error: QuickBooks is unable to send your email to Outlook.
Please go back to this thread and update me on how everything goes. Feel free to tap me on my shoulder if you have follow-up questions. Take care and stay safe.