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EH in CT
Level 4

New Outlook (May 2023) - incompatible with QB Desktop

I was excited to start using the new Outlook (May 2023), which looks and feels more like Gmail (very visual).  The Outlook e-mail connector with QB has always been limited and frustrating, so I was hopeful that we'd get improvements with the new version, but I quickly discovered that the new Outlook is currently incompatible with QBD.  It will not allow e-mails out of QBD with the new Outlook version turned on and e-mailing directly out of QBD is the only thing that gives the payment button to our customers.  Otherwise, I have to save the Invoice as a PDF and then send it through Outlook itself.

Yes, I had our IT department run a fix, but unfortunately, it didn't work.  I was then advised that I should revert back to the old Outlook for now and wait a month or two to try it again or be on the lookout for updates.

Has anyone else had this experience yet or found a solution?

  

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