This isn't the kind of service we aim to provide, Steven.
Your customers have the option to review and approve your estimates online, directly from the email you send them. You'll be notified as soon as they reply.
If this option is no longer available on your customer's end, I suggest sending feedback to our software engineers. Discovering new ways to adapt to our customer’s needs is how QuickBooks gets even better. Your feedback helps our Product Development team determine which feature will be implemented in the next future update.
To proceed, here's how:
- Go to the Gear icon at the top.
- Click Feedback.
- Enter your comments or product suggestions.
- Then choose Next to submit feedback.
Your relevant feedback goes to our Product Development team to help heighten your experience in QuickBooks Online (QBO). You can track feature requests through the QuickBooks Online Feature Requests website.
In the meantime, you can manually update the status of the estimate in your QuickBooks account:
- Navigate to Bookkeeping.
- Select Transactions then select All Sales (Take me there).
- Choose the Estimates tab.
- Locate the estimate.
- In the Action column, click the dropdown▼ and then Update status.
- Select Accepted or another status. Then click OK.
Moreover, I'll be sharing these resources to help manage your estimates in QBO:
Please keep me updated on the progress following the steps I provided above. I want to make sure that this is resolved. Take care!
