Hi simmkim,

I would feel the same way if I were in your situation, following many recommendations and still not getting the issue resolved.

At this point, I recommend getting in touch with our QuickBooks Desktop Support. That way, they can get your account information in a more secure environment and use more tools to get to the bottom of the issue. They are available on weekdays from 6 AM to 6 PM PT.

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

I only a comment away if you have any other concerns about QuickBooks Desktop.