I appreciate you for joining the thread and informing us regarding your experience with sending invoices in QuickBooks Online (QBO), Punta.
I understand the importance of getting this matter resolved to get you back to business seamlessly. Also, sending these transactions is important to any business to keep their financial records accurate as well as their clients.
However, if you haven’t performed the recommended troubleshooting for this type of issue, then I encourage you to do so. We can start by performing browser troubleshooting steps. This way, we can eliminate common errors that may cause the application to run oddly.
To open an incognito window, you can follow these keyboard shortcuts:
- Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
- Press keys: Ctrl + Shift + N (Google Chrome browser)
- Press keys: Command + Shift + N (Safari browser)
Once done, please log in to your account to a regular browser. After that, I suggest deleting your browser cache to refresh the system. If the issue persists, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.
If the same thing happens, you can consider sending the following invoices to your personal email. This is also to isolate if the invoices are being delivered or not on a specific email address.
If the issue persists, it’s best to get in touch with our Technical Support Team. Doing so will enable our phone support to check the leading cause while maintaining your privacy:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.
Feel free to add your reply below whenever you need further assistance with managing your invoices or any transactions. Stay safe!
