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Replying to:
Jovychris_A
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Hi, @dlc092457, @user1927, and @bowtiestudio.

 

I understand how much you want to resolve this as soon as possible while running QuickBooks Desktop (QBDT) 2023 in Windows 11. I'm here to provide more details to help recover your unfinished tasks.

 

You should be able to run QBDT 2023 specifically in a Windows 11 64-bit operating system. In addition, you can check if you have the most updated QuickBooks Desktop 2023 release version, like R4_101.1.

 

Here's how to update it to the latest release:

  1. Go to Help and select Update QuickBooks Desktop.
  2. Select Update Now, then choose Get Updates.
  3. Once finished, close and reopen QuickBooks. 
  4. When asked to install the update, select Yes.
  5. Once installed, follow the on-screen instructions and restart your computer.

 

If you're using payroll and it crashes, I suggest reviewing your payroll service to know if you're using the active and correct service key.

 

  1. Close all your company files and then restart your computer.
  2. Run QuickBooks, go to Employees and select My Payroll Service, then choose Manage Service Key.
  3. Your Service Name and Status should be correct and will show as Active.
  4. Select Edit, and verify the service key number. If incorrect, enter the right service key.
  5. Select Next, uncheck the Open Payroll Setup box, then select Finish.
  6. This will download the entire payroll update.

 

For you, @user1927, I suggest rebuilding your data to fix this issue. If it persists, I recommend verifying your data to check if QuickBooks find an error, then rebuild it until it resolves the hurdle. You can check the steps through this article: Verify and Rebuild Data in QuickBooks Desktop.

 

When the hurdle persists, I recommend you to check your product registration by pressing F2 on your keyboard to show your Product Information to see if it says "Activated." If it doesn't show as "Activated," I encourage you to register your QuickBooks Desktop. This may be the reason QBDT 2023 is crashing.

 

If this works, I encourage you to update your QuickBooks Desktop to the latest release to keep your QuickBooks system running.

 

Additionally, I'd like you to check compatible software and programs for QuickBooks Desktop specific to 2023 and other solutions to fix system issues:

 

 

Let me know if you have other software concerns in QuickBooks. I'll be here to assist you anytime. Stay safe and well.

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