We recognize you've been through an ordeal, Alex.
 

Your experience with a Live Bookkeeper and receiving numerous emails is as unfulfilling to us as it is to you. Please know that your experience does not reflect the level of service we aspire to give.
 

At this time, we have already raised a formal complaint to the QuickBooks Live management team concerning your experience. Rest assured that our dedicated team will thoroughly review your cases, and should be in contact with you within the next couple of business days.
 

We are grateful for your patience in this matter. If anything comes up in the meantime, you can always return to the Community. We're here to help.