Hi there, @cjbuckmore.

This is not the kind of impression we want to live on you when updating QuickBooks Online (QBO). I also appreciate for initially performing the basic troubleshooting steps.

To avoid keeping logging into a private browser to access your account. You can clear your browser cache and cookies to run faster. This way, we can fix any browser-related issues that may cause the application to function oddly.

You can refer to this article for complete guidelines depending on the browser you’re using: Clear cache and cookies to fix issues when using QuickBooks Online.

Let me know if you have more concerns with accessing QuickBooks. The Community always got your back!