Thanks for following up with the Community, ns21.
 

I've reviewed our investigation and can confirm it's been closed as resolved. Our Product Investigations team believes this is caused by an invalid character being entered in customer names, memo fields, or in bank names in the Chart of Accounts.
 

Since you're still encountering a "Please wait... We're matching your deposits to Quickbooks desktop records." message, I'd recommend checking each of these areas in your books and confirming there's no illegal characters. The only known character to cause this issue is quotation marks (").
 

If you locate any characters like this in your customer names, bank names, or memo fields, you'll want to try removing them, and see if this allows you to bypass the "Please wait..." message you continue seeing.
 

In the event you don't see any illegal characters in these areas, or you've removed them and aren't seeing any difference in the message that's displaying, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-70624). They'll be able to pull up your account in a secure environment, conduct further research with you, and look into reopening the investigation if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a wonderful day!