You don't have to merge them, mgilkessmith.

At this moment, our software engineers are investigating the issue of service items on billable timesheets changing to the default type. Please know that we're working diligently to identify the root cause of the problem. I assure you that we're taking all necessary steps to get this resolved the soonest.

In the meantime, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email. Here's how to connect with us:

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then choose Chat or Callback.

For a faster transaction, provide this investigation number to our representative: INV-81249. Finally, here's an article that you can read to help track the hours your workers incurred on your customer’s behalf when they perform jobs for them: Enter billable time by job in QuickBooks Online.

Your patience and understanding are greatly appreciated as we work to address the issue. If there's anything else that I can do for you, just tag my name in the comment section. Take care and have a great rest of the day!