Good luck on getting this fixed. I chatted with tech support. They sent me a link with directions to fix it myself. Didn't work. Spoke to a guy on the phone. He sent me an email with directions to fix it myself. Didn't work. Called back again. The third guy remotely accessed my computer and ran some sort of diagnostic on it. Told me for just $1000 they can fix it for me!  It's like they get you so invested in the product that it will be painful to switch to another software, so you feel like you have no other choice than to pay the $1000. Still trying to weigh my options. I'm so furious right now!!!