Hi there, @goldfishpub. 

I looked up this case in our database and discovered that it had already been resolved. The problem can be fixed by updating all QuickBooks versions and Office to the newest release.

Since this is still an issue on your end, I advise contacting our support team. They are equipped to examine your account and determine the root of the error. 

You may follow the methods outlined by my colleagues above for more specific instructions, or you can use this article instead: Get help for QuickBooks Desktop.

If you need assistance tracking customer transactions, I've inserted this article for your reference: Get started with customer transaction workflows in QuickBooks Desktop.

Don't hesitate to leave an update how it goes with reaching our team. I'll wait for your response. Keep safe!