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Buy nowThanks for joining the Community and getting involved with this thread, Beerguy2023.
Since your company data isn't loading properly after signing in, I'd recommend checking the browser you're working with. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if pages load properly.
Here's how to access incognito mode in some of the most commonly used web browsers:
If pages are loading correctly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.
Here's a list of supported browsers
You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.
Here's our supported operating systems and internet speeds:
If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
In the event you're using QuickBooks Desktop, I'd recommend performing some of the recommended troubleshooting steps shared in Giovann_G's post.
I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements
I'll be here to help if there's any additional questions. Have a lovely Wednesday!