Last week I utilized a license seat that had not been assigned and created a profile. Once created, I logged in as this profile and found that the issue did not happen. I then went in and created an Admin2 Profile, tested it and again, did not have the issue. After two successful log ins that were NOT the primary admin account it was obvious that the issue is with the primary admin profile itself. I reached out to chat support who at first could not understand the issue, but then told me that I could not replace the Primary Admin profile with the Admin2 profile that works correctly. This morning I reached back out to data services and because they have closed the case - why they would do that when the issue was NEVER resolved is beyond me - I now have to call into support again and start the entire process all over again. 

I have checked into Sage to replace QB and if we cannot get this resolved have decided I am moving there. QB may be better known, but that doesn't always mean they are better.