That's a tough one, @deacon.

I understand the inconvenience of having an important feature not work. I can also see that you've been facing this issue for a long time. Please know that we're working hard to address the concerns in this thread.

I'd like to know more about your concerns so I can help you resolve them. I'd appreciate it if you could confirm which account you're using. Is it QBO or QBDT? What feature are you referring to? On what part of the program are you having difficulty?

Know that any additional information will help us get on the same page. I'll be on the lookout for your response. Take care.