Here for the same reason and can't say I am surprised to see this inept company doing nothing to assist those of us who have handsomely padded their coffers (25 years in my case).  They rank right next to Comcast for service (though Comcast has them beat on functionality and reliability) and have never helped me on the few times I have had to contact them.  Imagine how much worse this might get now that they won't sell you the software and will only offer a subscription service??  If (or more likely when) your information gets corrupted or locked away, you should have no confidence the people in this company will be there to effectively help you.  I will go back to hand written accounting for my veterinary practice before I put all of my data on their servers.