I first came across this issue 3 years ago, and this thread started in March of 2020. I believe there are other threads on this same topic. As much as I understand you are attempting to be helpful by posting standard basic troubleshooting and referring users to your helpdesk, its a bit tone deaf. 

I think you fail to recognize the level of frustration around this issue and the lack of trust we have, the helpdesk is really forwarding the messages to upper management. Please provide a genuine method of expressing ourselves to management on the severity of this situation.