Have done that multiple times, most of the reps I have delt with are not aware of how wide spread this issue is and have no idea what has already been and failed to resolve the issue.  It's like starting over from the beginning each time.  Once in a while you do get to someone who has seen this and the answer always is, they are aware and are working towards a resolution, be on the look out for an update.  And the years keep rolling by with nothing resolved