It makes me happy to recognize you in the Community, Banditogal. I appreciate you for always sharing your concerns in our forum without hesitation. Let me provide you the appropriate support in deleting the hacker files in QuickBooks Desktop.
If you have previously attempted the troubleshooting procedures outlined above and the problem remains, I recommend contacting our Live Support Team. They have the tools to conduct a screen-sharing session, access to examine your account further, and may create a case if necessary.
To Contact Support:
- Click the Help menu, then choose QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue. Hit Continue.
- Select to chat with us or Have us call you.
I've added the following article, which includes a website and process for reporting phishing emails and other security issues: Identify suspicious activity, phishing scams, and potential fraud.
You may also visit this article for further information on resolving typical issues when your company file will not open moving forward: What to do if you can't open your company file in QuickBooks Desktop.
Know that the Community is always here if you need further assistance with any QuickBooks-related concerns. We'd be delighted to assist you at any time. Keep safe!
