I understand the hassle and waiting time you have to go through in dealing with this issue, jpivec. 

I suggest contacting our Customer Care Team. They have the tools to pull up your account securely and provide information if you're eligible for a refund.

Here's how to reach them: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help (QBDT).
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

I've added this article to learn more about creating customer letters in Microsoft Word: Customizing forms and writing QuickBooks Letters.

Please know that I'm always here to help if you need additional questions about creating customer letters in QBDT. You can click the Reply button below. Have a great day!