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Replying to:
LollyNino_C
QuickBooks Team

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I appreciate the time and effort you exerted to get rid of the error when accessing the payroll, @jburke17.

 

Before anything else, this certainly isn't the experience I want you to have, but I need to make sure I have the exact information on the issue. Can you share what error message you received? Additional details would be much appreciated, such as screenshots. To help me isolate the issue and provide the best solution. 

 

In the meantime, we can perform some troubleshooting steps to fix this. First, let's run the Quick Fix my Program from the QuickBooks Tool Hub. You can follow the steps below: 

 

  1. Download the QuickBooks Tool Hub.
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the installation finishes. Double-click the icon on your Windows desktop to open the tool hub. 

 

Once done, you can run the Quick Fix to repair your program. Here's how:

  1. In the QuickBooks Tool Hub, choose Program Problems.
  2. Click Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

If the issue persists, we can restart your new laptop and servers. There are times when your whole system needs a full reset. If it works, you're good to go. Otherwise, if the same thing happens, you can continue the steps under Solutions 2 to outlined in this article: Fix issues when QuickBooks has stopped working. 

 

Additionally, if your Windows firewall blocks internet access for specific QuickBooks programs or files, you may see an error message. Don't worry. You can set things up manually from your security software.

 

To set your Windows firewall and security settings for QuickBooks Desktop, you can follow the steps outlined in the article: Set up firewall and security settings for QuickBooks Desktop. It'll guide you on how to run QuickBooks File Doctor and configure the firewall manually. 

 

Let me know if you need further help to resolve the issue you're having with your QuickBooks Desktop when processing payroll. I'm always here to assist. Have a wonderful day! 

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