I can see the impact of this sync issue on your QuickBooks experience, @KMeach. I want to ensure this gets resolved so you can accurately manage your employees' hours.

Have you tried the troubleshooting instructions provided in this thread, especially by my colleague SirielJeaB? If not yet, I recommend performing them first to sort it out.

If the same things happen, you may consider contacting our support team once more to reinvestigate this further. Only our chat and phone representative has the tools to determine the root cause of the issue. Furthermore, it requires personal information, which can’t be done here in the Community for security reasons.

Before that, check out our support hours so you can get in touch with us at a time convenient to you. Then, you can follow the steps outlined below to connect with our experts:

1. In your QuickBooks Time or TSheets account, click the Help (?) icon.
2. Choose Product Help, then tap Contact Us.
   
3. Enter your brief concern.
4. Press Continue.
5. Select Chat or Callback.

I’m attaching these resources to learn more tips and ways about the direct integration method:

• Track and manage time in QuickBooks Time
• Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration
• Integrate QuickBooks Time and QuickBooks Desktop using Web Connector

You can always get back to me if you need further assistance or have other concerns about operating your employees' worked hours. I’m willing to extend my help and explore any possible resolution for you. Just let me know. Keep safe!